Got Questions?
We've Got Answers.

codevip requires all players to complete a Know Your Customer (KYC) verification before processing withdrawals. You'll need to submit a clear photo or scan of a valid government-issued ID. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport
• Driver's License
• SSS or GSIS ID
• Voter's ID
• PRC ID

In some cases, we may also request a proof of address such as a recent utility bill or bank statement. KYC verification is typically completed within 24–48 hours after document submission.

No. codevip strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

If you've forgotten your password, go to the codevip Login page and click "Forgot Password." Enter the email address or mobile number linked to your account, and we'll send you a reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other platforms. If you're still having trouble, contact our 24/7 support team.

You can update certain account details — such as your contact number or email address — through your account settings after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our support team. This is to protect your account from unauthorized changes. Contact us at [email protected] with your request and supporting documents.

codevip supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store and payment center options

All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your location and account status.

GCash deposits on codevip are processed almost instantly — typically within a few seconds to a couple of minutes. Once your deposit is confirmed, your codevip balance will be updated and you can start playing right away. If your deposit hasn't reflected after 15 minutes, please contact our support team with your GCash transaction reference number.

Withdrawal processing times at codevip depend on the method used:

• GCash / PayMaya: Usually within 15–60 minutes after approval
• BPI / BDO / Metrobank: 1–3 business days depending on the bank

Before your first withdrawal, you must complete KYC verification. Withdrawal requests submitted during peak hours may take slightly longer. codevip does not charge withdrawal fees, but your bank or e-wallet provider may apply their own charges.

Yes. codevip has minimum transaction thresholds to ensure smooth processing. The minimum deposit is ₱100 for most payment methods. The minimum withdrawal amount is ₱200. Maximum limits vary by payment method and account verification level. Players who have completed full KYC verification typically enjoy higher transaction limits. Contact support for details on your specific account limits.

Withdrawals may be declined for several reasons, including:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• Account security flags requiring additional verification
• The payment method details provided do not match your registered account

If your withdrawal was declined, you'll receive a notification with the reason. You can also contact our support team for clarification and assistance.

codevip offers a rich selection of games designed for Filipino players, including:

• JILI Slots: Popular titles like Lucky Neko and Win Drop, plus dozens more
• Bingo: Multiple bingo rooms with different stakes and prize pools
• Slot Games: A wide variety of slot machines from top providers
• Live Casino: Real-time table games hosted by live dealers at the codevip Casino

New games are added regularly, so there's always something fresh to try.

Yes. All slot games on codevip use a certified Random Number Generator (RNG) to determine outcomes. This means every spin is completely independent and random — past results have no influence on future spins. The RNG systems used by our game providers are regularly tested and certified by independent auditing bodies to ensure fairness and compliance with industry standards.

Absolutely. codevip is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, whether you're playing JILI slots on your commute in Manila or enjoying a bingo session from home in Quezon City. For the best experience, use a stable internet connection.

Lucky Neko is one of the most popular JILI slot games on codevip, featuring a Japanese lucky cat theme with vibrant graphics and exciting bonus features. The game includes free spins, multipliers, and a jackpot feature that can deliver massive payouts. To play, simply select your bet size, spin the reels, and aim for winning combinations. Full game rules and paytable information are available within the game itself.

Win Drop is a high-energy JILI slot game available exclusively on codevip. It features a cascading win mechanic where winning symbols are replaced by new ones, giving you multiple chances to win on a single spin. The game also includes a progressive jackpot feature and special drop multipliers that can significantly boost your winnings. It's a fan favorite among Filipino players looking for fast-paced, high-reward gameplay.

codevip welcomes new Filipino players with a generous welcome bonus package. This typically includes a deposit match bonus on your first deposit, giving you extra funds to explore the platform. Specific bonus amounts and terms are displayed on the promotions page and may change periodically. Always read the bonus terms carefully before claiming, as wagering requirements and game restrictions apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements are standard practice across all online casinos and are clearly stated in each bonus's terms and conditions.

Yes. codevip rewards loyal players through a tiered VIP program. As you play more, you accumulate points that move you up through VIP levels. Higher tiers unlock benefits such as faster withdrawals, dedicated account managers, exclusive bonuses, higher deposit and withdrawal limits, and special event invitations. Details about the current VIP program structure are available in your account dashboard after logging in.

Generally, codevip allows only one active bonus at a time. You must complete or forfeit your current bonus before claiming a new one. Some special promotions may be stackable — this will be clearly stated in the promotion's terms. If you're unsure whether a bonus can be combined with another, contact our support team before claiming to avoid any complications.

Yes. codevip uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and gaming activity are all encrypted and stored securely. codevip operates under PAGCOR guidelines, which require strict security and player protection standards. We also conduct regular security audits to identify and address potential vulnerabilities.

codevip is committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the data necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how we collect, use, and protect your information, please review our Privacy Policy.

If you suspect that someone has accessed your codevip account without your permission, take these steps immediately:

• Change your password right away via the account settings or password reset function
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated
• Review your recent transaction history for any unauthorized activity

Our security team will investigate promptly and take appropriate action to protect your account.

codevip provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Define the maximum amount you're comfortable losing per period
• Session Time Limits: Automatically end your session after a set duration
• Reality Check Reminders: Periodic notifications showing your session time and activity
• Cooling-Off Period: Temporarily suspend your account for 24 hours up to several weeks
• Self-Exclusion: Permanently or temporarily block access to your account

For more details, visit our Responsible Gaming page.

To request a self-exclusion, contact our support team via live chat or email at [email protected]. Let them know you'd like to activate a self-exclusion and specify your preferred duration — from a short cooling-off period to a permanent exclusion. Your request will be processed immediately and confidentially. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications from codevip.

The minimum age to register and play on codevip is 21 years old, in compliance with Philippine gambling regulations and PAGCOR guidelines. Age verification is required during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all deposits returned. If you are a parent or guardian concerned about a minor accessing the platform, contact us immediately at [email protected].

If a game freezes or crashes during your session, first try refreshing your browser or restarting the app. Most games are designed to resume from where they left off when you reconnect. If a bet was placed before the crash, the outcome is recorded on our servers — you won't lose a confirmed win due to a technical issue. If you believe a game error affected your balance, contact our support team with the game name, approximate time, and your account details so we can investigate.

codevip works best on modern, up-to-date browsers. We recommend:

• Google Chrome (latest version) — best overall performance
• Mozilla Firefox (latest version)
• Safari (iOS 14+ for iPhone and iPad users)
• Microsoft Edge (latest version)

For the smoothest gaming experience, make sure your browser is updated to the latest version and that JavaScript is enabled. Avoid using older browsers like Internet Explorer, as they may not support all platform features.

codevip's customer support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Available directly on the codevip website — the fastest way to get help
• Email: [email protected] — for detailed inquiries, account issues, or document submissions

Our support team is fluent in English and Filipino, so feel free to reach out in whichever language you're most comfortable with. We aim to respond to all email inquiries within 24 hours.